Return & Refund Policy

All gamu® products are custom-made and made to order specifically for each customer. Because production begins based on your individual order and customization, we do not accept returns, exchanges, or cancellations once your order has entered production.

Damages, Defects & Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us at support@gamu.world as soon as possible.

Please include your order number and clear photos showing the issue. We will review the case and, where appropriate, arrange a replacement or other suitable resolution at no additional cost.

Custom & Personalized Products

All gamu® products are personalized or made to order and are therefore non-returnable and non-refundable for change of mind, including dissatisfaction with customization choices submitted or approved when placing the order.

Minor differences in color, appearance, positioning, or finish may occur as part of the custom production process and are not considered defects.

Cancellations

Orders may only be cancelled before production has begun. Once your order has entered production, it cannot be cancelled, changed, or refunded.

If you need to request a cancellation, contact support@gamu.world as soon as possible.

European Union Customers

Under EU consumer protection rules, the standard 14-day right of withdrawal generally does not apply to goods made to the consumer's specifications or clearly personalized.

As gamu® products are individually made to order and customized for each customer, they are generally exempt from the 14-day cooling-off period.

This does not affect your statutory rights if a product is faulty, damaged, or not as ordered.

Refunds

As custom-made products are non-returnable, refunds are generally not provided once production has begun.

If we approve a refund due to a defective, damaged, incorrect, or cancelled order, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For any questions regarding your order, contact us at support@gamu.world.