Shipping Policy

All gamu® products are custom-made and produced individually for each order. Please allow time for both production and shipping.

Processing & Production

Because each gamu® is made to order, orders require production time before they are ready to ship.

Estimated production times are displayed on our website and may vary depending on order volume, product specifications, and customization requirements.

Once an order has entered production, changes or cancellations may not be possible.

Shipping

We ship internationally to supported destinations.

Shipping rates and available delivery options are calculated and displayed at checkout based on your destination.

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Delivery times shown at checkout are estimates only and begin once your order has been completed and handed over to the shipping carrier.

Delivery Times

Estimated delivery times are not guaranteed. Delivery may be affected by the destination, carrier delays, customs processing, local holidays, weather, or other circumstances outside our control.

gamu® is not responsible for delays caused by shipping carriers, customs authorities, or other events outside our reasonable control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

gamu® has no control over customs charges or customs processing times.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping information, contact us immediately at support@gamu.world. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Damaged or Missing Packages

If your order arrives damaged, please contact us at support@gamu.world with your order number and photographs of the package and product.

If tracking shows that your package has been lost in transit, please contact us so we can investigate the shipment with the carrier.

If a package is marked as delivered but cannot be located, please first check with household members, neighbors, building management, or the local carrier. We will assist where reasonably possible, but we cannot guarantee replacement of packages confirmed as successfully delivered by the carrier.

Contact

For questions regarding shipping or your order, please contact:

GAMU LIMITED